Refund policy

Aurellia Return & Refund Policy

Last Updated: August 12, 2026

At Aurellia, we want you to be happy with your purchase. Because our press-on nails are personal-use products, we have a few conditions for returns and refunds to maintain hygiene and product quality.

1. Returns

We accept returns within 7 days of delivery if:

You received the wrong product or design.
Your order arrived damaged or defective.
Items are missing from your order.
The product has a manufacturing defect.

To be eligible for a return, the nails must be unused, unapplied, and in their original packaging.

For hygiene reasons, we cannot accept returns for products that have been worn, applied, opened, or altered.

2. How to Request a Return

Please contact us within 7 days of receiving your order through our official WhatsApp or contact channel.

Please provide:

Your order number
Your name and contact number
A clear photo/video of the product
A brief description of the issue

Our team will review your request and let you know whether it qualifies for a return.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact us within 48 hours of delivery with clear photos or a video of the package and product.

If the issue is verified, Aurellia may offer:

A replacement product, or
A refund, depending on the situation and product availability.

4. Refunds

Once your return is approved and the product has been received and inspected, we will process the eligible refund.

Refunds will be issued according to the original payment method where possible.

For Cash on Delivery (COD) orders, we may arrange the refund through an available payment method agreed upon with the customer.

Please note that original shipping charges may not be refundable unless the return is due to an error on our part.

5. Change of Mind

We do not accept returns simply because a customer has changed their mind, selected the wrong design/size, or no longer wants the product after delivery.

Please carefully check your selected products before placing your order.

6. Order Cancellation

Orders can only be cancelled if they have not yet been dispatched.

Once an order has been shipped, cancellation may no longer be possible.

7. Return Shipping

If the return is due to an error by Aurellia, such as receiving the wrong or defective product, we will provide instructions regarding return shipping.

For other approved returns, the customer may be responsible for return shipping costs.